We want you to benefit from using the Uniique Customer Data Platform over the long term. To that end, we not only assist you with installation and onboarding but also provide ongoing training, IT support, and regular maintenance.
You can implement Uniique yourself, with the support of a consulting and support package, or you can have us handle the entire implementation.
The duration of the implementation depends on the scope of the software and your specific requirements.
Onboarding typically takes place in several stages using a “train-the-trainer” approach, starting on-site and later shifting primarily to digital formats.
In addition, we support you with customized training sessions and supplementary online resources.
We enter into a maintenance and support agreement with our customers that defines, among other things, the maintenance and support services, the classification of error messages, and the necessary information to be provided by our customers.
For more information on maintenance and support agreements, please see our Support FAQ.
With the Uniique software, you gain access to our comprehensive online documentation as well as detailed training materials.
Among other things, we offer the following training courses for the Uniique Customer Data Platform:
With the maintenance agreement, you gain access to every new version of the Uniique software. Typically, we release one major version per year, as well as one to two minor versions per year. These releases are fully tested and recommended, and approved for upgrade. For installing new versions, the Uniique software includes a Release Manager that guides you through the installation or provides dedicated update instructions for the administrator. It is also common to deliver complete packages that are rolled out and archived on the server.
In our maintenance agreements, we specify maintenance and support services, error message classifications, and necessary inputs required from our customers. We also define the systems and access channels for support. Additionally, a Service Level Agreement (SLA) outlines solution scenarios, including assistance, for example, in the event of any disruptions to the Customer Data Platform.
You can find our FAQs on modules, application areas, and features on the Software page.
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