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Urgent Question? Please call us at: +49 40 68 89 200 00

Support and Maintenance

We would like you to be satisfied with our products. Therefore, we are ready to help during all upcoming questions and issues during installation and use. Depending on your product edition, you can use our service in various ways. We have to ask for some understanding that we can not support free of charge editions by phone or e-mail.

Available Support:

  • Use our customer forum to find answers on well known topics or add your own one. New topics will be answered as soon as possible.
  • Use one of our service offers or maintenance packages to get access to our service team via ticket system, e-mail or phone.


Service, Support and Maintenance

Quick Start Service

Personal support via remote software and telephone during installation and data loading as well as personal assistance when setting up your first campaign with uniique-campaign's Office Edition. Technical service and personal contact including individual questions during installation.

Price: 200 Euro/h*


Software Maintenance and Support

We provide optional support and maintenance agreements for our products. We offer maintenance und service agrreements for the proefessionell and enterprise edition. Uniique-campaign´s maintenance comprises free of charge updates and professional support in case of an incident or other issues.



The following list shows the range of available services for the different uniique-campaign editions:   

Uniique-Campaign Support
Office Edition
Professional Edition
Enterprise Edition

Online Support via customer forum




General updates (no obligations, 1-2 p.a.)




Free license agreement (requested for usage)




Direct support Mo-Fr 9 am to 5 pm (MESZ) - via online ticket-system with SLA

Direct support Mo-Fr 9 am to 5 pm (MESZ) - via phone and e-mail

at extra charge

Support 24x7 (permanent support)

at extra charge

at extra charge

Support by marketing experts


at extra charge 


Product and best-practice training (Webinare)

partly at extra charge

partly at extra charge

Updates (ca. 4 p.a.), upgrades, access to service systems,
bugfixes und troubleshooting with SLA

maintenance agreement

maintenance agreement


*Our offer is exclusively geared towards companies, commercial users, public authorities, and recognized organizations. For our German customers, all prices are net of value added tax. We reserve the right to reject license agreements and software delivery. 


Office Edition

details Office Edition >


Download Software, Doku's
and service access

Get access >

Download or Service? 

uniique-campaign download
or online as a service

Options online services > 

Support & Maintenance

Free forum support or
maintenance agrrement 

Optionen support >