Support and Maintenance
We would like you to be satisfied with our products. Therefore, we are ready to help during all upcoming questions and issues during installation and use. Depending on your product edition, you can use our service in various ways.
Available Support:
- Use our customer forum to find answers on well known topics or add your own one. New topics will be answered as soon as possible.
- Use one of our service offers or maintenance packages to get access to our service team via ticket system, e-mail or phone.
Service, Support and Maintenance
Software Maintenance and Support
We provide optional support and maintenance agreements for our products. We offer maintenance und service agrreements for the proefessionell and enterprise edition. Uniique-campaign´s maintenance comprises free of charge updates and professional support in case of an incident or other issues.
The following list shows the range of available services for the different uniique-campaign editions:
Uniique-Campaign Support |
Professional Edition |
Enterprise Edition |
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Online Support via customer forum |
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General updates (no obligations, 1-2 p.a.) |
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Free license agreement (requested for usage) |
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Direct support Mo-Fr 9 am to 5 pm (MESZ) - via online ticket-system with SLA |
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Direct support Mo-Fr 9 am to 5 pm (MESZ) - via phone and e-mail |
at extra charge |
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Support 24x7 (permanent support) |
at extra charge |
at extra charge |
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Support by marketing experts |
at extra charge |
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Product and best-practice training (Webinare) |
partly at extra charge |
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Updates (ca. 4 p.a.), upgrades, access to service systems, |
maintenance agreement |
maintenance agreement |
